How we collect and use your personal information
When you complete our contact form or make an enquiry we collect information about you including (but not limited to) your name, phone number, email address and home address. This is in the event that we need to contact you to discuss your query or booking.
Bah Humbug! Fest may use this information to help us understand our customer’s needs and preferences, to better tailor our products and services to meet their needs. We will keep these records for a minimum of 3 years from the date of contact.
Bah Humbug! Fest relies on consent and legitimate interest as the lawful bases under GDPR Article 6 for processing clients’ personal information.
Bah Humbug! Fest mailer
Bah Humbug! Fest occasionally sends customers electronic newsletters or emails with the latest information, offers and news about its events. We will ask, within the body of the communication, if you wish to receive these newsletters or emails. This communication may include links to our website or to an external website we believe could be relevant and useful to you. At such times, Bah Humbug! Fest is not responsible or liable for content provided by third-party websites or personal information they may happen to gather from you.
You can subscribe to Bah Humbug! Fest’s newsletters and emails without becoming a client. Simply visit our website and provide us with your email address. Bah Humbug! Fest does not share this information with any third party, other than to store the information with our email or e-newsletter provider. We rely on your consent to process your personal information for purposes of fulfilling your request to receive our e-newsletters and emails. You may choose to unsubscribe to updates which may be considered direct marketing.
The IAPP uses Google Analytics to track how often people gain access to or read our content. We use this information in the aggregate to understand what content our members find useful or interesting, so we can produce the most valuable content to meet your needs. We do not track individuals but look at information in the aggregate only.
Your correspondence with Bah Humbug! Fest
If you correspond with us by email, the postal service, or another form of communication we may retain such correspondence and the information contained in it and use it to respond to your enquiry; or to keep a record of your complaint, for example. As always, if you wish to have Bah Humbug! Fest erase your personal information or otherwise refrain from communicating with you, please contact us at firstname.lastname@example.org.
Note: if you ask Bah Humbug! Fest not to contact you by email at a certain email address, Bah Humbug! Fest will retain a copy of that email address on our “Master Do Not Send” list in order to comply with your no-contact request.
Purposes for processing your data
As explained above, Bah Humbug! Fest processes your data to provide you with goods or services you have requested or purchased from us. We use this information to ensure the goods and services we provide are safe and delivered to the highest standards, and to better tailor them to your needs. We may also communicate with you about other services Bah Humbug! Fest offers that you may enjoy.
Most of the time, Bah Humbug! Fest needs to process your data to fulfill an order for goods or services, sometimes Bah Humbug! Fest has a legitimate interest in processing data to better understand the needs, concerns, and interests of customers so we can improve our services to you. And sometimes Bah Humbug! Fest relies upon your consent, in which case we will keep a record of it and honour your choices.
What happens if you don’t give us your data
You can enjoy many of Bah Humbug! Fest’s services without giving us your personal data. You can even enter only the minimal amount of information such as your email address.
Bah Humbug! Fest has an appointed data protection officer for you to contact if you have any questions or concerns about its personal data policies or practices. The data protection officer’s name and contact information is:
Trevor Collins: email@example.com